Privacy Policy

Last updated: January 31, 2026

This Privacy Policy explains how Christine & Lily ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at https://christine-lily.com/, make a purchase, or communicate with us (collectively, the "Services"). Throughout this policy, "you" refers to any user of our Services, whether you are a customer, visitor, or individual whose information we have collected as described here.

Please take the time to read this Privacy Policy carefully. By using any of our Services, you agree to the collection, use, and disclosure of your information as outlined in this policy. If you do not agree with these terms, please do not use or access our Services.

UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised policy on our website and update the "Last updated" date at the top of this page. We will also take any additional steps required by applicable law.

HOW WE COLLECT AND USE YOUR INFORMATION

To provide our Services, we collect personal information from various sources as described below. The information we collect depends on how you interact with us.

Beyond the specific uses outlined in this policy, we may use the information we collect to communicate with you, improve our Services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of our users.

TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you use our website and Services. When we refer to "personal information," we mean information that identifies you or can be associated with you. Below are the categories of information we collect.

Information You Provide Directly

Information you submit to us through our Services may include:

  • Contact information such as your name, address, phone number, and email address
  • Order details including your name, billing address, shipping address, payment confirmation, email, and phone number
  • Account credentials including your username, password, security questions, and other information used to secure your account
  • Customer support communications including information you share when contacting us for assistance

Some features of our Services require you to provide certain information. You may choose not to provide this information, but doing so may limit your ability to use certain features.

Information We Collect Automatically

We automatically collect certain information about how you interact with our Services (referred to as "Usage Data"). To do this, we use cookies, pixels, and similar technologies. Usage Data may include details about how you access and use our website, device information, browser type, network connection details, IP address, and other interaction data.

Information from Third Parties

We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Service providers that support our website and Services, such as Shopify
  • Payment processors who collect payment information (such as bank account details, credit or debit card information, and billing address) to process transactions and fulfill your orders
  • Third parties through online tracking technologies like pixels, web beacons, and cookies when you visit our website, open our emails, or interact with our Services or advertisements

Any information we receive from third parties will be handled in accordance with this Privacy Policy. Please also see the section on Third Party Websites and Links below.

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services

We use your personal information to deliver our Services and fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, sending transaction notifications, managing your account, arranging shipping, facilitating returns and exchanges, and supporting other account-related features. We may also work with Shopify to enhance your shopping experience by matching your account with other Shopify services you choose to use. In such cases, Shopify will handle your information according to its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing purposes, such as sending promotional communications via email, text message, or mail, and displaying advertisements for our products and services. This may include using your information to customize the Services and advertising on our website and other platforms.

Security and Fraud Prevention

We use your personal information to detect, investigate, and take action regarding potential fraudulent, illegal, or malicious activity. If you create an account with us, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access information with anyone. If you suspect your account has been compromised, please contact us immediately.

Customer Communication and Service Improvement

We use your personal information to provide customer support and improve our Services. This serves our legitimate business interests in being responsive to you, delivering effective services, and maintaining our relationship with you.

COOKIES

Like most websites, we use cookies on our website. For detailed information about the cookies used by Shopify to power our store, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and Services (including remembering your actions and preferences), run analytics, and better understand how users interact with our Services. We may also allow third parties and service providers to use cookies on our website to enhance the services, products, and advertising we offer on our site and elsewhere.

Most browsers accept cookies automatically by default, but you can adjust your browser settings to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your experience and cause some features and functionality to work improperly or become unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties such as advertising partners.

HOW WE SHARE PERSONAL INFORMATION

We may share your personal information with third parties for legitimate business purposes and contractual fulfillment as described in this Privacy Policy. This may include:

  • Vendors or third-party service providers who perform services for us (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping)
  • Business and marketing partners who provide services and advertising. These partners will handle your information according to their own privacy policies
  • Third parties when you direct, request, or consent to such disclosure, such as when shipping products or using social media widgets or login integrations
  • Our affiliates or corporate group entities as part of our legitimate business operations
  • In connection with business transactions such as mergers or bankruptcy proceedings, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our terms of service, and to protect our rights and the rights of our users and others

We share the following categories of personal information with recipients for the purposes described above:

Category of Information / Recipients:

  • Identifiers (basic contact details, order and account information)
  • Commercial information (order information, shopping data, customer support details)
  • Internet activity (Usage Data)
  • Geolocation data (locations determined by IP address or similar methods)

Recipients: Vendors and third-party service providers (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers), business and marketing partners, and affiliates

We do not use or disclose sensitive personal information for purposes of inferring characteristics about you without your consent.

THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to websites or platforms operated by third parties. If you follow these links to sites we do not control, you should review their privacy policies, security practices, and terms of service. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites. Information you share on public or semi-public platforms, including third-party social networking sites, may be viewable by other users without limitation. Our inclusion of such links does not imply endorsement of those sites or their operators unless explicitly stated.

CHILDREN'S PRIVACY

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us using the details below so we can delete it.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.

SECURITY AND RETENTION OF YOUR INFORMATION

While we implement security measures to protect your information, please understand that no security system is completely foolproof. We cannot guarantee absolute security. Additionally, information you send to us may not be secure while in transit. We recommend avoiding insecure channels when communicating sensitive or confidential information to us.

We retain your personal information for as long as necessary depending on various factors, such as whether we need it to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information. Please note that these rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request as permitted by law.

  • Right to Access: You may request access to the personal information we hold about you, including details about how we use and share it

  • Right to Delete: You may request that we delete personal information we have about you

  • Right to Correct: You may request that we correct inaccurate personal information

  • Right to Data Portability: You may request a copy of your personal information and ask that we transfer it to a third party under certain circumstances

  • Restriction of Processing: You may request that we stop or limit our processing of your personal information

  • Withdrawal of Consent: If we process your information based on your consent, you may withdraw that consent at any time

  • Right to Appeal: If we decline your request, you may appeal our decision by replying to our denial

  • Managing Communication Preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe link in our emails. Even if you opt out of promotional emails, we may still send you transactional emails about your account or orders

You may exercise these rights through options on our website or by contacting us using the information provided below.

We will not discriminate against you for exercising any of these rights. To verify your identity before responding to your request, we may need to collect information such as your email address or account details. You may also designate an authorized agent to make requests on your behalf. Before accepting such requests, we will require proof that the agent is authorized to act for you, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

COMPLAINTS

If you have concerns about how we handle your personal information, please contact us using the information below. If you are not satisfied with our response, you may have the right to appeal by contacting us again or lodge a complaint with your local data protection authority, depending on where you live.

INTERNATIONAL DATA TRANSFERS

Please be aware that we may transfer, store, and process your personal information outside the country where you reside. Your information may also be processed by our staff, service providers, and partners in other countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the receiving country has been determined to provide an adequate level of data protection.

CONTACT INFORMATION

Christine & Lily
Operated by Suecfa LLC

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM EST

Get in Touch:
Email: support@christine-lily.com
Phone: +1 (425) 428-4139
Contact Form: Click here

We respond to all inquiries within 24 hours on business days.

Business Address:
30 N Gould St, STE R, Sheridan, WY 82801, United States

Warehouse & Fulfillment:
3422 Davis Dr, East Gwillimbury, ON L9N 0L5, Canada

Business Registration:
Filing ID: 2025-001805764