How long will it take to receive my order?

Once you place your order, here's what you can expect: Processing Time : 2 to 3 business days Transit Time : 4 to 9 business days Total Estimated Delivery : 6 to 12 business days Please note that these are estimates and actual delivery times may vary based on your location and other factors. For complete shipping information, visit our Shipping Policy page.

Do you offer free shipping?

Yes, we provide complimentary standard shipping on all orders within Canada with no minimum purchase required. For more details, please see our Shipping Policy.

Do you ship internationally?

At this time, we only ship to addresses within Canada. We hope to expand our shipping options in the future.

How can I track my order?

You can track your order status by visiting our Track Your Order page . You'll receive tracking information via email once your order ships.

What is your return policy?

We have a simple and hassle-free return process. For complete details, please visit our Return & Refund Policy

What if I receive a defective product?

If you receive an item that is defective, damaged, or incorrect, we will replace it at no cost to you. Please contact us within 30 days of delivery, and we'll take care of everything. See our Return & Refund Policy for more information.

Can I cancel my order after it's placed?

Yes, you have a 24-hour window to cancel your order after placing it. To request a cancellation within this timeframe, please contact our customer support team as soon as possible. Once an order has been processed and shipped, it cannot be cancelled, but you can return it according to our return policy .

Where is Christine & Lily located?

Christine & Lily is a United States-based business dedicated to providing high-quality women's clothing with exceptional customer service. We ship to addresses throughout the Canada.

Do you have a physical store location I can visit?

We operate exclusively online, which allows us to offer you the best prices, widest selection, and most convenient shopping experience from the comfort of your home.

Do you offer warranties or guarantees on your products?

Yes, all purchases are backed by our 30-day satisfaction guarantee. If you're not completely happy with your purchase, you can return it within 30 days. Please refer to our Return & Refund Policy for complete terms.

How can I contact customer support?

You can reach us through our Contact Us page or by emailing us directly at support@christine-lily.com . Our team is here to help with any questions or concerns you may have.